01 About Us
KlickSprout Digital ("we", "us", "our") is a digital marketing agency providing SEO, paid media, web design, and content strategy services. We operate globally with primary operations based in India.
This Privacy Policy applies to all personal data collected through our website (klicksprout.com), contact forms, email communications, and service engagements.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
02 Information We Collect
Information You Provide Directly
- Contact Form Submissions: Name, email address, phone number, company name, and message content.
- Client Account Data: Billing information, project briefs, credentials, and communication records when you engage our services.
- Newsletter Subscriptions: Email address and preferences if you opt in to our marketing communications.
Information Collected Automatically
- Usage Data: Pages visited, time on site, click paths, referring URLs, and session duration via analytics tools.
- Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Cookie Data: Preferences, session tokens, and advertising identifiers as detailed in our Cookie Policy.
Information from Third Parties
- Public business profile data from LinkedIn or social platforms if you engage with us there.
- Analytics and advertising data from Google Analytics, Google Ads, and Meta Pixel.
- Review and reputation data from Clutch, G2, DesignRush, or TechBehemoths if you submit a review.
03 How We Use Your Data
| Purpose | Data Used | Basis |
|---|---|---|
| Respond to inquiries & proposals | Contact form data | Legitimate interest / Contract |
| Deliver contracted services | Client account data | Contract performance |
| Send marketing emails (with consent) | Email, preferences | Consent |
| Improve website performance | Usage & device data | Legitimate interest |
| Run retargeting ads | Cookie / pixel data | Consent |
| Fraud prevention & security | IP address, logs | Legitimate interest |
| Legal compliance | Billing, communications | Legal obligation |
We do not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects.
04 Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:
- Contractual Necessity: Processing required to fulfil a service agreement with you.
- Legitimate Interests: Website analytics, fraud prevention, and business development communications, where our interests are not overridden by your rights.
- Consent: Marketing emails and advertising cookies — you may withdraw consent at any time.
- Legal Obligation: Compliance with applicable laws, including tax and financial record-keeping.
05 Sharing Your Data
We do not sell, rent, or trade your personal data. We share data only in these limited circumstances:
Service Providers
We share necessary data with vetted third-party vendors who assist us in delivering services, including hosting providers, email platforms, CRM tools, analytics providers (Google Analytics), and payment processors. All vendors are contractually required to protect your data.
Platform Partners (With Your Consent)
- Google (Analytics, Ads, Search Console)
- Meta (Facebook/Instagram Pixel)
- LinkedIn Insight Tag
Legal Requirements
We may disclose data if required by law, court order, or to protect the rights, property, or safety of KlickSprout Digital, our clients, or the public.
06 Cookies & Tracking Technologies
We use cookies and similar tracking technologies on klicksprout.com. Please refer to our Cookie Policy for full details on the types of cookies used, their purposes, and how to manage your preferences.
You can manage cookie preferences at any time via our cookie consent banner or your browser settings.
07 Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law:
- Inquiry/contact data: Up to 24 months after last interaction
- Client service data: 7 years (financial/legal compliance requirement)
- Analytics data: 14 months (Google Analytics default)
- Marketing email lists: Until you unsubscribe or withdraw consent
After the retention period, data is securely deleted or anonymised.
08 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Request deletion of your data ("right to be forgotten") |
| Restriction | Restrict how we process your data in certain circumstances |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing |
| Withdraw Consent | Revoke consent at any time without affecting prior processing |
| California (CCPA) | Right to know, delete, and opt out of "sale" of personal data |
To exercise any right, email us at privacy@klicksprout.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
09 International Data Transfers
KlickSprout Digital operates globally. If you are located in the EEA or UK, your data may be transferred to and processed in countries outside those regions, including India and the United States, where our infrastructure or service providers are based.
Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and equivalent mechanisms.
10 Children's Privacy
Our services are intended for business professionals and are not directed at individuals under the age of 16 (or 13 in the US). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
11 Security
We implement industry-standard technical and organisational security measures to protect your personal data. These include:
- SSL/TLS encryption for all data in transit
- Restricted access controls for data processors
- Regular security reviews and vulnerability assessments
- Secure data deletion protocols upon retention expiry
No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
12 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email.
13 Contact Us
For any privacy-related questions, requests, or concerns, please contact our team:
Have questions about your data?
Our team typically responds within 1 business day.